Field Support Engineer

Prophecy Technologies; Hackensack (NJ); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Prophecy Technologies Corp in New Jersey seeks an experienced Field Support / Desktop System Administrator to provide onsite technical support, desktop administration, and end-user assistance across Windows environments. You will handle hardware/software troubleshooting, imaging, OS deployment, asset management, and ITIL-based processes while delivering strong customer service and VIP support as needed.

This on-site role focuses on desk-side support, network connectivity issues, and end-user

Qualifikationen

• Experience supporting Windows environments and enterprise IT.
• Strong knowledge of Active Directory administration and user account management.
• Familiarity with network fundamentals and enterprise applications.

Aufgaben

• Provide onsite/field technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, troubleshoot, and maintain Windows desktop/laptop systems.
• Perform hardware break/fix, software installation, imaging, upgrades, and device replacements.
• Administer user accounts, permissions, password resets, and group memberships using Active Directory.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise applications.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and other connectivity issues.
• Deploy and manage endpoints using tools such as SCCM/MECM, Intune, or similar endpoint management platforms.
• Perform workstation imaging, OS deployment, patching, software distribution, and system upgrades.
• Manage and troubleshoot printers, scanners, docking stations, monitors, and other peripherals.
• Create, update, and track incidents and service requests using ServiceNow or other ITSM tools.
• Escalate complex infrastructure, network, security, and application issues to appropriate support teams.
• Maintain accurate hardware/software inventory and IT asset records.
• Follow ITIL, security, change-management, and incident-management processes.
• Provide VIP/Executive support when required and maintain strong customer service.
• Document troubleshooting steps, resolutions, procedures, and knowledge-base articles.

Kenntnisse

Windows support

Active Directory

Networking

Tools

SCCM/MECM

Intune

Jobbeschreibung

We are seeking an experienced Field Support / Desktop System Administrator to provide onsite technical support, desktop administration, hardware/software troubleshooting, and end-user support. The ideal candidate will have strong experience supporting Windows environments, laptops/desktops, peripherals, Active Directory, networking, and enterprise IT systems.

Key Responsibilities

• Provide onsite/field technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, troubleshoot, and maintain Windows desktop/laptop systems.
• Perform hardware break/fix, software installation, imaging, upgrades, and device replacements.
• Administer user accounts, permissions, password resets, and group memberships using Active Directory.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise applications.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and other connectivity issues.
• Deploy and manage endpoints using tools such as SCCM/MECM, Intune, or similar endpoint management platforms.
• Perform workstation imaging, OS deployment, patching, software distribution, and system upgrades.
• Manage and troubleshoot printers, scanners, docking stations, monitors, and other peripherals.
• Create, update, and track incidents and service requests using ServiceNow or other ITSM tools.
• Escalate complex infrastructure, network, security, and application issues to appropriate support teams.
• Maintain accurate hardware/software inventory and IT asset records.
• Follow ITIL, security, change-management, and incident-management processes.
• Provide VIP/Executive support when required and maintain strong customer service.
• Document troubleshooting steps, resolutions, procedures, and knowledge-base articles.