Executive IT Support Specialist (Onsite)

Centuri Construction Group, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with company match

Life & Disability Insurance

Paid time off & holidays

Job summary

Centuri Construction Group, Inc. is seeking a Tech Support Analyst in Houston to provide desktop and IT support for executives, including C-suite.

This onsite role focuses on delivering high-quality service, troubleshooting hardware, software, AV, and network issues, and maintaining effective communication with customers. The role requires a degree in Business or IT and 4+ years of corporate IT support, with preference for experience across Windows 11, Office 365, AD, and ITIL processes.

Qualifications

• Bachelor’s degree in Business or IT preferred.
• 4+ years of end-user support in a corporate setting (Windows 11, O365, AD).
• Experience with desktop/laptop IT support and AV systems preferred.

Responsibilities

• Handle IT support calls within SLAs for productivity.
• Support C-suite and executive leadership with IT needs.
• Troubleshoot desktop hardware/software, audio, mobile devices, and network access.
• Document tickets and communicate status to customers.
• Coordinate with SMEs to resolve IT service issues.
• Escalate as needed and ensure timely resolutions.

Skills

End-user support

Customer service

Communication skills

Problem solving

Self-motivated

Education

Bachelor’s degree in Business or IT

Tools

Windows 11

Microsoft Office

O365

Outlook

Exchange

Entra

Active Directory

DNS/DHCP

VPN

Wireless networking

ITIL

Job description

Centuri Construction Group, Inc. is seeking a Tech Support Analyst in Houston to provide desktop and IT support for executives, including C-suite.

This onsite role focuses on delivering high-quality service, troubleshooting hardware, software, AV, and network issues, and maintaining effective communication with customers. The role requires a degree in Business or IT and 4+ years of corporate IT support, with preference for experience across Windows 11, Office 365, AD, and ITIL processes.