Senior IT Field Engineer - Onsite Setup & On-Call Support

Csquare; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Csquare in Coppell, TX is seeking an experienced IT professional to handle employee onboarding and office IT support. You will procure devices, set up accounts, and ensure new staff can work smoothly from day one.

You will manage Office 365, OneDrive, AD, Intune, and asset inventory in ServiceNow, provide on‑call support for VIPs, and assist with printers, VPN, VOIP, and general IT tasks in a fast‑paced environment.

Qualifications

• 5+ years general IT experience on Windows and Mac.
• Experience with Microsoft Office 365 and Office applications.
• Familiarity with 2FA/MFA security solutions.
• Experience with ServiceNow asset management.
• Experience with Windows AD administration is a plus.
• Associates degree or equivalent.
• Ability to manage multiple tasks with strong organizational skills.

Responsibilities

• Procure laptops, peripherals for new hires and staff.
• Prepare new laptops with setup and accounts.
• Provision and troubleshoot cloud phone system.
• On-call support for VIPs and overnight staff; rotates every three weeks; ~17 times/year.
• Support printers, VPN, VOIP control panel, and desk phones.
• Manage Office 365, OneDrive, mapped drives, mobile email, and software installs.
• Maintain IT asset inventory and ITAM in ServiceNow to 100% accuracy.
• Other IT duties as requested.

Skills

Organizational skills

Windows & Mac IT support

Office 365 / Microsoft 365

2FA / MFA security

ITIL incident management

Office networking

Active Directory administration

Microsoft Intune / Endpoint Manager

Education equivalence

Education

Associates degree or equivalent

Tools

ServiceNow

Job description

Csquare in Coppell, TX is seeking an experienced IT professional to handle employee onboarding and office IT support. You will procure devices, set up accounts, and ensure new staff can work smoothly from day one.

You will manage Office 365, OneDrive, AD, Intune, and asset inventory in ServiceNow, provide on‑call support for VIPs, and assist with printers, VPN, VOIP, and general IT tasks in a fast‑paced environment.