IT Engineer I - User Support & Endpoints

Real--time-Innovation; Denver (CO); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid working

Home Office Stipend

Flexible PTO

Annual bonus

Job summary

Real-Time Innovations (RTI) provides IT support to ensure a seamless technology experience for users across Windows, MacOS and Linux endpoints. The role involves configuring and supporting enterprise applications, managing assets, and coordinating problem resolution onsite and remote.

The ideal candidate has 2–4 years of experience in end-user support, familiar with Mosyle or Workspace ONE, and proficient with Google Workspace, Zoom, Slack and Okta, as well as Active Directory and A/V setups.

Qualifications

• 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems.
• 2-4 years of experience with Mobile Device Management (MDM) tools - Mosyle or Workspace ONE.
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta).
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms (Neat bars).
• US Person requirement for export-control; visa sponsorship not provided.

Responsibilities

• Review and diagnose issues; take corrective action including coordinating with peer teams and escalating where necessary.
• Provide end user support of Windows, MacOS and Linux endpoints.
• Administer, configure and support enterprise applications.
• Manage tasks and projects, drive issues to resolution with focus on customer satisfaction.

Skills

Windows

MacOS

Linux

Education

Bachelor’s Degree in technical or business discipline

Tools

Mosyle

Workspace ONE

Google Workspace

Zoom

Slack

Okta

Active Directory

Job description

Real-Time Innovations (RTI) provides IT support to ensure a seamless technology experience for users across Windows, MacOS and Linux endpoints. The role involves configuring and supporting enterprise applications, managing assets, and coordinating problem resolution onsite and remote.

The ideal candidate has 2–4 years of experience in end-user support, familiar with Mosyle or Workspace ONE, and proficient with Google Workspace, Zoom, Slack and Okta, as well as Active Directory and A/V setups.