IT Support Engineer I: End-User & Apps

Real-Time Innovations (RTI); Denver (CO); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

Home office stipend

Flexible PTO

Real vacation bonus

Annual bonus

Job summary

Real-Time Innovations (RTI) is seeking an IT Helpdesk professional in Denver to provide end-user support across Windows, MacOS and Linux, manage MDM tools and core business apps, and coordinate with vendors for issue resolution. You will assist with onboarding/offboarding and maintain hardware inventories.

The role offers hybrid work options with a home office stipend and a competitive bonus program. Candidates must be US persons; visa sponsorship is not provided.

Qualifications

• 2–4 years supporting Windows, MacOS and Linux systems
• 2–4 years with MDM tools (Mosyle or Workspace One)
• 2–4 years with business applications (Google Workspace, Zoom, Slack, Okta)
• 2–4 years supporting Active Directory and LAN/WAN, A/V setups for conference rooms (Neat bars)
• US Person requirement per export-control regulations (no visa sponsorship)

Responsibilities

• Review and diagnose issues and take corrective action; escalate when necessary
• End user support of Windows, MacOS and Linux endpoints
• Administer, configure and support enterprise applications
• Drive issue resolution with focus on customer satisfaction and efficiency
• Manage centralized administration of end-user devices and services (antivirus, OS deployment, software installation, group policies, inventory, patching)
• Coordinate problem resolution with vendors and communicate during the process
• Provide support for audio/video/VoIP equipment in conference rooms onsite/offsite
• Assist with onboarding/offboarding including accounts, laptops, software, licensing with HR coordination
• Maintain asset inventory and organization for end user devices, IT supplies, cabling, server rooms
• Participate in moves, repair/maintenance and support of IT hardware/software and applications
• Ensure timely communications and resolution of end user issues and tickets
• Create project plans and document internal procedures and processes

Skills

Customer service

End-user support

Education

Bachelor's Degree in a technical or business discipline

Tools

Mosyle

Workspace One

Google Workspace

Zoom

Slack

Okta

Active Directory

Neat bars

OS Deployment

VoiP/Conference room tech

Job description

Real-Time Innovations (RTI) is seeking an IT Helpdesk professional in Denver to provide end-user support across Windows, MacOS and Linux, manage MDM tools and core business apps, and coordinate with vendors for issue resolution. You will assist with onboarding/offboarding and maintain hardware inventories.

The role offers hybrid work options with a home office stipend and a competitive bonus program. Candidates must be US persons; visa sponsorship is not provided.