IT Engineer I

Real-Time Innovations (RTI); Denver (CO); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

Home office stipend

Flexible PTO

Real vacation bonus

Annual bonus

Job summary

Real-Time Innovations (RTI) is seeking an IT Helpdesk professional in Denver to provide end-user support across Windows, MacOS and Linux, manage MDM tools and core business apps, and coordinate with vendors for issue resolution. You will assist with onboarding/offboarding and maintain hardware inventories.

The role offers hybrid work options with a home office stipend and a competitive bonus program. Candidates must be US persons; visa sponsorship is not provided.

Qualifications

• 2–4 years supporting Windows, MacOS and Linux systems
• 2–4 years with MDM tools (Mosyle or Workspace One)
• 2–4 years with business applications (Google Workspace, Zoom, Slack, Okta)
• 2–4 years supporting Active Directory and LAN/WAN, A/V setups for conference rooms (Neat bars)
• US Person requirement per export-control regulations (no visa sponsorship)

Responsibilities

• Review and diagnose issues and take corrective action; escalate when necessary
• End user support of Windows, MacOS and Linux endpoints
• Administer, configure and support enterprise applications
• Drive issue resolution with focus on customer satisfaction and efficiency
• Manage centralized administration of end-user devices and services (antivirus, OS deployment, software installation, group policies, inventory, patching)
• Coordinate problem resolution with vendors and communicate during the process
• Provide support for audio/video/VoIP equipment in conference rooms onsite/offsite
• Assist with onboarding/offboarding including accounts, laptops, software, licensing with HR coordination
• Maintain asset inventory and organization for end user devices, IT supplies, cabling, server rooms
• Participate in moves, repair/maintenance and support of IT hardware/software and applications
• Ensure timely communications and resolution of end user issues and tickets
• Create project plans and document internal procedures and processes

Skills

Customer service

End-user support

Education

Bachelor's Degree in a technical or business discipline

Tools

Mosyle

Workspace One

Google Workspace

Zoom

Slack

Okta

Active Directory

Neat bars

OS Deployment

VoiP/Conference room tech

Job description

Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication and want to ensure our users have a seamless technology experience? Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment.

What You’ll Do / Responsibilities

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary.
• End user support of Windows, MacOS and Linux endpoints.
• Administer, manage, configure and support enterprise applications.
• Manage tasks and projects, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance).
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process.
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite.
• Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with P&C (otherwise known as HR).
• Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms.
• Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications.
• Ensure timely communications and resolution of end user issues and handling of service desk tickets.
• Create project plans, document internal procedures and processes.

What We’re Looking For / Requirements

• 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems
• 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta)
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms (preferably Neat bars)
• US Person requirement *Due to export-control regulations, we can only consider “US persons” for this role. A “US person” is defined by federal law as a US citizen, lawful permanent resident (green card holder), refugee, or asylee. We are not able to provide visa sponsorship or transfer.

Nice To Have / Preferred Skills

• Bachelor’s Degree in a technical or business related discipline
• Experience imaging laptops
• Knowledge of Druva endpoint backup software
• Familiarity with remote support tools

What We Offer You

• Flexible working schedule.
• Hybrid working + Home Office Stipend to cover the costs of working from home.
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation.
• Annual bonus based on individual and company performance + other prizes and awards.
• We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.

How Is Life At RTI

• We have been certified as a Great Place to Work for seven consecutive years both in Spain and the US. In addition, we were listed as one of the Best Companies for Women to Advance.
• We live and work by our core values, which emphasize excellence, teamwork, and reaching your potential. Our motto is “Enjoy the journey,” above all we must enjoy what we do and have fun at work. At RTI, you will work in a positive, supportive, diverse environment with a team that truly cares about you.
• We are defined by our “Working as One” culture and truly care about team’s interaction. That is why we plan trips for teams to get together in person, enjoy fun team-building activities and events, and feel more connected.

What We Do

Real-Time Innovations (RTI) is the data-streaming company for intelligent distributed systems. RTI Connext® software is the critical nervous system for over 2,000 designs across Aerospace and Defense, MedTech, Automotive, and Robotics. Connext is the only real-time data streaming platform that can both control demanding physical systems and integrate them with cloud applications. RTI helps organizations develop, deploy, and scale intelligence and physical AI from edge to cloud, faster. RTI Runs a Smarter World™. Learn more at www.rti.com.

RTI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

The compensation for this role is $60,000 - $72,000 in Denver, Colorado. The salary range displayed on this job posting reflects a minimum and maximum target. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that this range reflects the base salary target range only, and does not include bonus, equity, or benefits.

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