IT Help Desk Hero: User Support & Troubleshooting

1rti; Omaha (NE); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with match

Medical

Dental

Vision

Paid holidays

Generous PTO

Job summary

Riverside Technologies, Inc. (RTI) is seeking an IT support specialist to provide on-site technical assistance for customers, including hardware, software, and network issues. You will guide novices through tasks, diagnose problems, and ensure systems run smoothly.

The ideal candidate has strong customer service skills, clear communication, and the ability to work well in a team. RTI offers a competitive salary, benefits, and opportunities for growth.

Qualifications

• Regular, reliable attendance
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Bilingual a plus
• Must be available for varying shifts depending on customers' needs
• Must pass drug screening and background check
• 1-year experience in similar role preferred but not required
• A+, Network+, and Security+ certifications preferred but not required

Responsibilities

• Providing technical assistance and support on site for customer questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
• Performing other related duties as assigned

Skills

Customer service

Verbal communication

Problem-solving

Teamwork

Bilingual

Education

A+, Network+, Security+ certifications (preferred)

Job description

Riverside Technologies, Inc. (RTI) is seeking an IT support specialist to provide on-site technical assistance for customers, including hardware, software, and network issues. You will guide novices through tasks, diagnose problems, and ensure systems run smoothly.

The ideal candidate has strong customer service skills, clear communication, and the ability to work well in a team. RTI offers a competitive salary, benefits, and opportunities for growth.