Remote Tech Support Engineer - VIP & Endpoint Expert

Red Robin; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

Red Robin Corporate Technology is seeking a hands-on Corporate Technology Support Engineer to deliver high-quality end-user support across Windows, macOS, M365, and Teams Rooms. This role focuses on executive and remote-user experiences, owning incidents from start to finish with clear communication and escalation when necessary.

You will deploy and manage endpoints with Intune, assist with identity and device security, and contribute to knowledge articles and process improvements for a better

Qualifications

• 5+ years in corporate IT support or desktop/end user support.
• Experience supporting Executive Leadership or VIP users.
• Troubleshooting Windows PCs, laptops, peripherals, and Office 365 apps.
• Experience with Exchange Online, Intune, and Entra ID/AD.
• Familiarity with ITSM ticketing via ServiceNow and basic networking.
• Strong communication and customer-service skills.

Responsibilities

• Provide responsive support to executives, remote team members, and field users across Windows, macOS, M365, Teams Rooms, printers, and peripherals.
• Diagnose and resolve hardware, software, identity, connectivity, and application issues; own incidents end-to-end.
• Troubleshoot across endpoint, identity, application, and network domains and escalate when needed.
• Identify recurring issues and contribute to process improvements and knowledge articles.
• Support Teams Rooms, conference-room tech, and on-site/off-site onboarding/offboarding.
• Configure and manage endpoints with Intune; maintain asset records and lifecycle processes.
• Participate in IT initiatives; assist testing, documentation, and deployment of new tech.

Skills

Windows troubleshooting

Exchange Online

Intune

Entra ID / Active Directory

ITSM / ServiceNow

VIP support

BeyondTrust / remote support

Tools

ServiceNow

BeyondTrust

Microsoft Teams Rooms

Microsoft 365

Job description

Red Robin Corporate Technology is seeking a hands-on Corporate Technology Support Engineer to deliver high-quality end-user support across Windows, macOS, M365, and Teams Rooms. This role focuses on executive and remote-user experiences, owning incidents from start to finish with clear communication and escalation when necessary.

You will deploy and manage endpoints with Intune, assist with identity and device security, and contribute to knowledge articles and process improvements for a better