IT Deskside Support & Asset Management Specialist

Brightli; Indianapolis (IN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Employee benefits package

Top-notch training

Career mobility

Welcoming, warm, supportive

Job summary

Brightli in Indianapolis, IN is seeking an IT Deskside Support Specialist to join our Information Technology team. You will help users with complex technical issues, manage hardware and software assets, and ensure compliance with licensing and regulatory requirements.

The role emphasizes documentation, asset tracking, audits, and a proactive approach to support. A customer-service mindset and strong communication are essential as you collaborate with other teams and support staff.

Qualifications

• 2 years of IT technical support experience.
• Technical knowledge of network/PC operating systems and hardware.

Responsibilities

• Perform daily and long-term management of hardware and software.
• Assist end-users with technical issues in-person and over the phone.
• Plan, monitor and record hardware assets and software licensing for compliance.
• Establish and maintain documentation of procedures, processes, and reports.
• Assist with license compliance audits and software licensing requests.
• Ensure inventory assets are prepared for deployment.
• Maintain firmware/patches on devices to be deployed.
• Ensure active tracking of network hardware/software assets.
• Manage electronic media lifecycle and secure data destruction.
• Other duties as assigned.

Skills

IT support

Communication skills

Customer service

Documentation

Problem solving

Tools

Networking basics

Windows OS

Hardware troubleshooting

Job description

Brightli in Indianapolis, IN is seeking an IT Deskside Support Specialist to join our Information Technology team. You will help users with complex technical issues, manage hardware and software assets, and ensure compliance with licensing and regulatory requirements.

The role emphasizes documentation, asset tracking, audits, and a proactive approach to support. A customer-service mindset and strong communication are essential as you collaborate with other teams and support staff.