IT Deskside Support Specialist

Burrell Behavioral Health; Indianapolis (IN); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health benefits

Training opportunities

Career mobility

Résumé du poste

Brightli is seeking an IT Deskside Support Specialist to join our Information Technology team in Indianapolis. You will manage asset tracking, software licensing, and assist end-users with technical issues on-site and over the phone.

The role emphasizes thorough documentation, audits, and regulatory compliance, working with a collaborative team to ensure reliable technology services for our clients.

Qualifications

• 2 years IT technical support experience.
• Technical knowledge of network/PC operating systems and hardware.
• Background check and orientation requirements.
• Experience with licensing and asset management is a plus.

Responsabilités

• Manage daily asset and software licensing records.
• Assist end-users with technical issues in person or by phone.
• Maintain procedures, processes, and reports documentation.
• Support license compliance audits and software requests.
• Ensure assets are prepared for deployment and data destruction as needed.

Connaissances

Communication

Interpersonal skills

Analytical skills

Task prioritization

Customer service

Self-motivation

Team player

Research skills

Problem solving

Description du poste

Job Description:Job Summary:As an integral member of our Information Technology department, the IT Deskside Support Specialist requires strategic development and deployment of asset management approaches, rigorous documentation, regular auditing, and stringent adherence to relevant laws and regulations. This role is also a key part of our Help Desk team, assisting users with complex technical issues. Expect to delve into asset tracking, inventory management, procurement, risk mitigation, and regulatory compliance.Essential Job Functions:Perform daily and long-term operational and strategic management of hardware and softwareAssist end-users with technical issues, both in-person and over the phone.Plan, monitor and record hardware assets and/or software licensing for complianceEstablish and maintain documentation of procedures, processes, and reportsAssist with license compliance audits and software licensing requestsEnsure inventory assets are prepared for deploymentMaintain firmware/patches on devices to be deployedEnsure active tracking of network hardware/software assetsManage electronic media lifecycle and secure data destructionOther duties as assignedKnowledge, Skills, and Abilities:Strong communication (written/verbal) and interpersonal skillsUnderstanding of organization's goals and objectivesResearch abilities for evaluating technology solutionsAbility to present ideas in user-friendly languageSelf-motivated and detail-orientedAnalytical and problem-solving skillsAbility to prioritize tasks in a fast-paced environmentCustomer service orientedCollaborative team playerExperience and Education Qualifications:2 Years of experience in IT Technical SupportTechnical knowledge of network/PC operating systems and hardwareSupervisory Requirements:N/AEmployment Requirements:Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.Completion of New Hire Orientation at the beginning of employment.All training requirements including Relias at the beginning of employment and annually thereafter.Current driver’s license, acceptable driving record and current auto insurance.Physical Requirements:ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Brightli is a Smoke and Tobacco Free Workplace.