Deskside IT Support Tech — Tier 1/2 Helpdesk

aFit; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

aFit Staffing, Inc. in Indianapolis, IN, seeks a Deskside Support Technician to install, repair, and support computer hardware and software. You will deliver Tier 1 (and possibly Tier 2) support, manage tickets, and coordinate with vendors to keep systems running smoothly in a fast-paced client environment.

The role emphasizes teamwork, attention to detail, and a positive, collaborative mindset with flexibility for in-person or remote-enabled work.

Qualifications

• 1-3 years of technical or related experience preferred.
• Experience with various versions of Microsoft operating systems.
• Experience with various versions of Microsoft Office Suites.
• Some experience with AD and imaging software.
• Able to work in a collaborative team environment and show attention to detail.

Responsibilities

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
• Escalates problems to higher level of support as needed to satisfy client needs.
• Maintains and updates work order tickets in the client’s ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Represents the client professionally and communicates effectively with customers and associates.

Skills

Technical support

Windows OS

Microsoft Office

Active Directory

Imaging software

Customer service

Team collaboration

Learning agility

Detail-oriented

Positive mindset

Education

High school diploma

College degree preferred

Tools

ITSM tool

Job description

aFit Staffing, Inc. in Indianapolis, IN, seeks a Deskside Support Technician to install, repair, and support computer hardware and software. You will deliver Tier 1 (and possibly Tier 2) support, manage tickets, and coordinate with vendors to keep systems running smoothly in a fast-paced client environment.

The role emphasizes teamwork, attention to detail, and a positive, collaborative mindset with flexibility for in-person or remote-enabled work.