Help Desk Support Specialist I — Training & Benefits

Brightli; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Top-notch training

Career mobility

Welcoming culture

Job summary

Brightli in Indianapolis is seeking a customer-focused IT support specialist to assist end-users with software and hardware questions, troubleshoot IT issues, and collaborate with peers to resolve complex problems.

You will train staff, maintain training materials, manage hardware repairs and workstation setups, and help install voice/data networks across locations. A background check and valid driver's license may be required.

We value reliability, strong communication, and adaptability.

Qualifications

• Record end-user IT support issues and provide timely assistance.
• Train end-users with one-on-one and group sessions.
• Maintain end-user training materials for Microsoft products and business software.
• Repair and replace parts in computer hardware.
• Install workstations and network devices.

Responsibilities

• Record and triage end-user IT issues and provide solutions.
• Schedule and conduct training to improve end-user skills.
• Maintain end-user training materials and manuals.
• Troubleshoot complex user issues and communicate with staff.
• Perform routine hardware maintenance and parts replacement.
• Assist with installation and maintenance of voice and data networks.
• Inventory all IT equipment accurately.
• Provide ad-hoc duties as assigned.

Skills

Customer support

Troubleshooting

Training

Communication

Problem solving

Documentation

Education

Associates of Applied Science Degree or equivalent

Tools

Microsoft Office Suite

Windows OS

Network troubleshooting

Job description

Brightli in Indianapolis is seeking a customer-focused IT support specialist to assist end-users with software and hardware questions, troubleshoot IT issues, and collaborate with peers to resolve complex problems.

You will train staff, maintain training materials, manage hardware repairs and workstation setups, and help install voice/data networks across locations. A background check and valid driver's license may be required.

We value reliability, strong communication, and adaptability.