IT Customer Service Representative

Concentrix; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, is seeking a Customer Service Representative to support our Information Technology services. You will handle inquiries, resolve issues, and ensure a seamless customer experience aligned with our tech-based solutions.

The ideal candidate is a problem solver, effective communicator, tech-savvy, and dedicated to maintaining high customer satisfaction.

Qualifications

• Experience in customer service is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer inquiries and resolve issues.
• Provide exceptional customer service aligned with IT services.
• Maintain high levels of customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.