IT Customer Service Representative

Concentrix; Heathrow (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, is seeking a Customer Service Representative to support our Information Technology services. You will handle inquiries and resolve issues while upholding our commitment to excellence in customer experience.

Tech-savvy communicator needed to work with our IT solutions, ensuring a seamless service experience and high satisfaction for customers engaging with our technology platforms.

Responsibilities

• Handle customer inquiries and resolve issues promptly.
• Provide information and guidance on IT services.
• Maintain high customer satisfaction through effective communication.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.