IT Customer Service Representative

Concentrix; Kalamazoo (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Concentrix in Kalamazoo, MI is seeking a Customer Service Representative to support our Information Technology services by delivering exceptional assistance to customers. The role requires clear communication, patience, and a proactive approach to solving problems.

You will respond to inquiries, troubleshoot issues, and guide users through tech solutions to ensure satisfaction and continued trust in our services.

Qualifications

• Experience in customer service or help desk preferred.
• Strong communication and problem-solving abilities.
• Comfort with technology and basic IT concepts.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve issues to ensure a seamless customer experience.
• Support IT services with accurate information and follow-up.

Skills

Customer service

Communication

Problem solving

Technical aptitude

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.