IT Customer Service Representative

Concentrix; Orange City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, is seeking a Customer Service Representative to join our team in Florida. The role supports Information Technology services by delivering exceptional customer service and addressing inquiries, resolving issues, and ensuring a seamless customer experience aligned with our tech-driven solutions.

The ideal candidate is a patient problem solver and a clear communicator who is comfortable with technology and committed to high customer satisfaction.

Qualifications

• Experience delivering excellent customer service.
• Ability to communicate clearly with customers and colleagues.

Responsibilities

• Handle customer inquiries and resolve issues.
• Ensure a seamless customer experience aligned with IT solutions.
• Maintain high customer satisfaction through effective communication and follow-through.

Skills

Problem solving

Communication

Tech-savvy

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.