IT Customer Service Representative

Concentrix; Mount Plymouth (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to join our team and support our Information Technology services. You will be a problem solver and communicator who is tech-savvy, handling customer inquiries and resolving issues to maintain high satisfaction, while aligning with our technology solutions.

Ideal candidates will provide exceptional service, maintain effective communication with customers, and contribute to a seamless experience across our tech-enabled offerings.

Qualifications

• Problem solver with strong communication skills.
• Tech-savvy and able to support IT services.

Responsibilities

• Handle customer inquiries with a focus on satisfaction.
• Resolve issues promptly and accurately.
• Ensure a seamless customer experience aligned with our technology solutions.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.