IT Client Support Specialist II - Imaging & Helpdesk

Alaska Manufacturing Extension Partnership; Anchorage (AK); On-site; USD 60,000 - 80,000; Full time

Job summary

The State of Alaska is seeking an IT Client Support Specialist 2 in Anchorage to design, build and test standard and specialized computer images, configure operating systems, profiles, and hardware, and respond to customer inquiries with advanced troubleshooting. The role uses Ivanti and SCCM to perform remote inventory and diagnostics within a collaborative IT CS team.

Anchorage-based position with travel as needed; residency is required per Alaska guidelines.

Qualifications

• Competencies-based MQs guiding entry into the job.
• Demonstrates ability to respond to customer inquiries with IT troubleshooting.
• Experience translating technical needs into clear system configurations.

Responsibilities

• Plan, design, build and test computer images across OS and software.
• Configure operating systems, user profiles and hardware components.
• Provide advanced troubleshooting for desktops, laptops, and peripheral devices.
• Use Ivanti and SCCM to perform remote inventory and diagnostics.

Skills

Accountability

Adaptability

Systems testing

Tools

Ivanti

SCCM

Job description

The State of Alaska is seeking an IT Client Support Specialist 2 in Anchorage to design, build and test standard and specialized computer images, configure operating systems, profiles, and hardware, and respond to customer inquiries with advanced troubleshooting. The role uses Ivanti and SCCM to perform remote inventory and diagnostics within a collaborative IT CS team.

Anchorage-based position with travel as needed; residency is required per Alaska guidelines.