IT Client Support Specialist II - Hands-on Tech Troubleshooter

Family & Community Services; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Family & Community Services in Anchorage, Alaska is seeking an IT Client Support Specialist 2 to plan, design, build and test computer images, configure operating systems, user profiles, and desktop software and hardware.

You will respond to inquiries with advanced troubleshooting and diagnostics for desktops, laptops, peripherals, and network access, using Ivanti and SCCM for remote inventory and diagnostics.

Qualifications

• Uses logical, systematic approaches to address problems or opportunities.
• Works with clients to assess needs and provide solutions.
• Understands information security principles for IT systems.
• Diagnoses and resolves IT hardware/software issues efficiently.

Responsibilities

• Plan, design, build and test computer images and configurations.
• Configure operating systems, user profiles, and desktop software/hardware.
• Provide advanced troubleshooting for desktops, laptops, peripherals, and network access.
• Use Ivanti and SCCM for remote inventory and diagnostics.

Skills

Analytical Thinking/Problem Solving

Customer Service

Information Assurance

Technical Problem Solving

Job description

Family & Community Services in Anchorage, Alaska is seeking an IT Client Support Specialist 2 to plan, design, build and test computer images, configure operating systems, user profiles, and desktop software and hardware.

You will respond to inquiries with advanced troubleshooting and diagnostics for desktops, laptops, peripherals, and network access, using Ivanti and SCCM for remote inventory and diagnostics.