IT Helpdesk Specialist III — Statewide Support (Alaska)

State of Alaska; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

State of Alaska is seeking an IT Client Support Specialist 3 in Juneau to deliver frontline technical support for servers, networks, and hardware across multiple offices. You will handle end-user IT issues, document resolutions, and provide remote assistance for custom applications.

Candidates should possess strong hardware knowledge, practical IT support experience, and the ability to work within a government IT environment. Travel within the state and CJIS compliance may be required.

Qualifications

• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.

Responsibilities

• Provide end-user support for servers, infrastructure, networks, PCs, and hardware across multiple offices.
• Manage IT equipment and resolve hardware, software, and network issues.
• Document user issues and resolutions in the ticket system and provide remote support statewide on custom DOL applications.

Skills

Hardware knowledge

Technical support

Customer service

Technical documentation

Job description

State of Alaska is seeking an IT Client Support Specialist 3 in Juneau to deliver frontline technical support for servers, networks, and hardware across multiple offices. You will handle end-user IT issues, document resolutions, and provide remote assistance for custom applications.

Candidates should possess strong hardware knowledge, practical IT support experience, and the ability to work within a government IT environment. Travel within the state and CJIS compliance may be required.