IT Client Support Specialist 2 Long-Term NonPerm - Anchorage

Family & Community Services; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Family & Community Services in Anchorage, Alaska is seeking an IT Client Support Specialist 2 to plan, design, build and test computer images, configure operating systems, user profiles, and desktop software and hardware.

You will respond to inquiries with advanced troubleshooting and diagnostics for desktops, laptops, peripherals, and network access, using Ivanti and SCCM for remote inventory and diagnostics.

Qualifications

• Uses logical, systematic approaches to address problems or opportunities.
• Works with clients to assess needs and provide solutions.
• Understands information security principles for IT systems.
• Diagnoses and resolves IT hardware/software issues efficiently.

Responsibilities

• Plan, design, build and test computer images and configurations.
• Configure operating systems, user profiles, and desktop software/hardware.
• Provide advanced troubleshooting for desktops, laptops, peripherals, and network access.
• Use Ivanti and SCCM for remote inventory and diagnostics.

Skills

Analytical Thinking/Problem Solving

Customer Service

Information Assurance

Technical Problem Solving

Job description

Job Description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for an IT Client Support Specialist 2 in Anchorage!

This position is open to Alaska Residents only.

Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

Under the direction of the Departmental Support Services Division, Section of Information Technology, Customer Service (IT/CS), the IT Client Support Specialist 2 is responsible for planning, designing, building and testing a wide range of standard and specialized computer images. This position will configure operating systems, user profiles, and a large variety of desktop software and hardware components.

This position will be responsible for responding to customer inquiries by providing advanced level troubleshooting and diagnostics for desktop computers, laptops, peripheral devices, communications and network access and connectivity.

This position utilizes Ivanti and SCCM network software to perform remote inventory and diagnostic investigations.

Mission and Values/Culture

The mission of the Department of Family and Community Services is "To provide support, safety, and personal well-being for vulnerable Alaskans."

The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

Benefits of Joining Our Team

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe

The Working Environment You Can Expect

This position's primary workplace is located in midtown Anchorage, offering several restaurants, coffee shops, and stores all within walking distance.

Travel within the State may be required 3 - 4 times per year for 1 – 3 days at a time.

For information on the Juneau community (including schools, hospitals, and housing) please review the

Alaska Community Profiles

.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment

Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.

To view the general description and example of duties for the position please go to the following link:

https://www.governmentjobs.com/careers/alaska/classspecs/1834606?keywords=PB07C2&pagetype=classSpecifications

Minimum Qualifications

IT Client Support Specialist 2

Any combination of education and/or experience that provides the applicant with competencies in

Analytical Thinking/Problem Solving

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Information Assurance

Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.

Technical Problem Solving

Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end‑user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power of right to decide or act according to one’s own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the appli