IT Client Support Specialist 2 Long-Term NonPerm - Anchorage (PCN 26N23013)

Alaska Manufacturing Extension Partnership; Anchorage (AK); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

The State of Alaska is seeking an IT Client Support Specialist 2 in Anchorage to design, build and test standard and specialized computer images, configure operating systems, profiles, and hardware, and respond to customer inquiries with advanced troubleshooting. The role uses Ivanti and SCCM to perform remote inventory and diagnostics within a collaborative IT CS team.

Anchorage-based position with travel as needed; residency is required per Alaska guidelines.

Competenze

• Competencies-based MQs guiding entry into the job.
• Demonstrates ability to respond to customer inquiries with IT troubleshooting.
• Experience translating technical needs into clear system configurations.

Mansioni

• Plan, design, build and test computer images across OS and software.
• Configure operating systems, user profiles and hardware components.
• Provide advanced troubleshooting for desktops, laptops, and peripheral devices.
• Use Ivanti and SCCM to perform remote inventory and diagnostics.

Conoscenze

Accountability

Adaptability

Systems testing

Strumenti

Ivanti

SCCM

Descrizione del lavoro

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for an IT Client Support Specialist 2 in Anchorage!

This position is open to Alaska Residents only.
Please check our residency definitionto determine if you qualify.

What You Will Be Doing:

Under the direction of the Departmental Support Services Division, Section of Information Technology, Customer Service (IT/CS), the IT Client Support Specialist 2 is responsible for planning, designing, building and testing a wide range of standard and specialized computer images. This position will configure operating systems, user profiles, and a large variety of desktop software and hardware components.

This position will be responsible for responding to customer inquiries by providing advanced level troubleshooting and diagnostics for desktop computers, laptops, peripheral devices, communications and network access and connectivity.

This position utilizes Ivanti and SCCM network software to perform remote inventory and diagnostic investigations.

Mission and Values/Culture:

The mission of the Department of Family and Community Services is "To provide support, safety, and personal well-being for vulnerable Alaskans.”

The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

Benefits of Joining Our Team:

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe

The Working Environment You Can Expect:

This position's primary workplace is located in midtown Anchorage, offering several restaurants, coffee shops, and stores all within walking distance.

Travel within the State may be required 3 - 4 times per year for 1 – 3 days at a time.

For information on the Juneau community (including schools, hospitals, and housing) please review the Alaska Community Profiles.

Who We Are Looking For:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment
• Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.

Equivalent to those typically gained by:

Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power of right to decide or act according to one’s own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

At the time of the interview, please provide the following:

1. Three (3) professional references submitted before or at the time of the interview.
2. If submitting education for experience requirements, please provide copies of relevant documentation (transcripts, degrees, course completion certificates, etc.) prior or at the time of the interview.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

For specific information in reference to the position please contact the hiring manager at:

Cyan Shuman / Talent Acquisition Specialist

Phone: [phone]

[e-mail]