IT Client Support Specialist III - Elite Tech Helpdesk

State of Alaska; Juneau (AK); Sur place; USD 67 000 - 82 000; Plein temps

Résumé du poste

The State of Alaska is seeking an IT Client Support Specialist 3 in Juneau. You will join a four-person team, delivering frontline support for servers, networks, PCs, and applications across multiple offices.

This role emphasizes customer service, problem solving, and documentation in a fast-paced government environment. Located in Juneau with future CJIS compliance and travel requirements, the position offers a range-effective administrative context within the Labor & Workforce Development

Qualifications

• Customer service experience handling client inquiries and requests.
• Understanding of information security and data protection basics.
• Ability to integrate and optimize information system components.
• Strong troubleshooting and problem-solving capabilities.

Responsabilités

• Provide end-user support for servers, infrastructure, networks, PCs and hardware.
• Manage IT equipment and resolve hardware, software, and network issues.
• Support in-house and third-party applications and document resolutions.
• Offer remote statewide support and incident response through ticketing systems.

Connaissances

Customer Service

Information Assurance

Systems Integration

Technical Problem Solving

Description du poste

The State of Alaska is seeking an IT Client Support Specialist 3 in Juneau. You will join a four-person team, delivering frontline support for servers, networks, PCs, and applications across multiple offices.

This role emphasizes customer service, problem solving, and documentation in a fast-paced government environment. Located in Juneau with future CJIS compliance and travel requirements, the position offers a range-effective administrative context within the Labor & Workforce Development