IT Support Specialist: Hardware & Software Troubleshooter

US Deputy Assistant Secretary for Information and Technology; Anchorage (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

The IT Specialist role located in Alaska provides a blend of phone, desk-side, and bench-top IT support within the Pacific - End User Operations, Office of Information and Technology. The incumbent will work to diagnose and repair hardware and software issues while adhering to established policies and procedures.

Applicants should demonstrate IT-related experience across key competencies including attention to detail, customer service, oral communication, and problem solving.

Qualifications

• IT-related experience demonstrating five core competencies (detail-oriented, customer service, oral communication, problem solving, and general IT knowledge).
• Experience may be paid or unpaid or from intensive IT training/certifications, as appropriate.

Responsibilities

• Provide phone and desk-side technical support, and bench-top diagnosis and repair.
• Resolve software and hardware problems in accordance with policies and procedures.
• Diagnose and resolve incidents across hardware, software, and network domains, guiding customers when needed.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The IT Specialist role located in Alaska provides a blend of phone, desk-side, and bench-top IT support within the Pacific - End User Operations, Office of Information and Technology. The incumbent will work to diagnose and repair hardware and software issues while adhering to established policies and procedures.

Applicants should demonstrate IT-related experience across key competencies including attention to detail, customer service, oral communication, and problem solving.