IT Helpdesk Specialist III - Statewide Support

Labor & Workforce Development; Juneau (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

Labor & Workforce Development in Juneau, AK is seeking an IT Client Support Specialist 3 to join our Administrative Services Division. You will support a wide range of IT systems, including servers, networks, desktops, and security controls, and serve as the front line for end-user assistance through the DOL IT Helpdesk and MESD ticketing system.

This role emphasizes strong customer service, technical problem solving, and meticulous documentation.

Qualifications

• Customer service and client support experience.
• Knowledge of information security and data protection.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide operational support for servers, infrastructure, networks, PCs and hardware.
• Manage IT equipment and support tickets.
• Provide end-user support via the IT Helpdesk and MESD ticketing system.
• Support applications and in-house/third-party software.

Skills

Customer Service

Information Assurance

Systems Integration

Technical Problem Solving

Job description

Labor & Workforce Development in Juneau, AK is seeking an IT Client Support Specialist 3 to join our Administrative Services Division. You will support a wide range of IT systems, including servers, networks, desktops, and security controls, and serve as the front line for end-user assistance through the DOL IT Helpdesk and MESD ticketing system.

This role emphasizes strong customer service, technical problem solving, and meticulous documentation.