Onsite Desktop Support Specialist II - Fairbanks

Alaska Horizon

Fairbanks (AK)

On-site

USD 55,000 - 75,000

Full time

4 days ago

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Job summary

Calista Brice LLC in Fairbanks, AK is seeking a Desktop Support Representative II to provide intermediate technical support on-site. The role includes troubleshooting desktop systems, managing Active Directory users, and assisting with IT projects to keep operations running smoothly.

You will work closely with end users, document issues, and help implement solutions while traveling to client locations as needed. A strong customer-service approach and problem-solving mindset are essential.

Qualifications

Experience supporting desktop hardware and software.
Familiarity with AD, Exchange, and Microsoft 365.
Ability to diagnose complex IT issues and document solutions.
Strong customer service and communication skills.
Willingness to travel for on-site support.

Responsibilities

Provide intermediate-level troubleshooting of desktop systems by phone, remote, and on-site.
Diagnose hardware, software, OS, and connectivity issues beyond first level.
Document service requests and maintain IT knowledge articles.
Configure and deploy desktop hardware and peripherals.
Manage user accounts and Active Directory permissions.
Support Exchange mailboxes and distribution groups.
Assist with system administration tasks and IT projects.
Travel to client locations for on-site support as needed.