On-Site Desktop Support Specialist – Fairbanks

Calista Brice LLC; Fairbanks (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Paid time off

Job summary

Calista Brice LLC is seeking a Desktop Support Representative II to provide intermediate-level technical support onsite in Fairbanks, Alaska. You will troubleshoot, maintain, and administer desktop systems, software, and endpoint technologies for end users, including account and device management and collaboration tools.

You will work with IT teams to resolve complex issues, document processes, and support system upgrades and projects while traveling to client locations as needed.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Experience providing intermediate-level IT support in a professional environment.
• Knowledge of desktop hardware, OS, software, and endpoint deployment.

Responsibilities

• Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance of desktop systems via phone, remote access, and on-site support.
• Diagnose and resolve hardware, software, OS, connectivity, and endpoint issues beyond first-level support.
• Document and track service requests, maintain accurate records and procedures.
• Assist with system administration tasks, projects, and mentoring junior staff.
• Travel to company or client locations within Alaska for on-site support as needed.

Skills

Desktop support

Active Directory

Microsoft Entra ID

Microsoft 365

End user support

Networking basics

Education

High School Diploma or GED

Associate’s degree in IT or related field (preferred)

Tools

Microsoft Office Suite

Exchange

Microsoft Entra ID

Active Directory

Job description

Calista Brice LLC is seeking a Desktop Support Representative II to provide intermediate-level technical support onsite in Fairbanks, Alaska. You will troubleshoot, maintain, and administer desktop systems, software, and endpoint technologies for end users, including account and device management and collaboration tools.

You will work with IT teams to resolve complex issues, document processes, and support system upgrades and projects while traveling to client locations as needed.