IT & Audio Visual Support Specialist

Altera; San Jose (CA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Incentive opportunities

Job summary

Altera is seeking an IT & Audio-Visual Support Specialist to provide technical support for audiovisual systems, conferencing technologies, and workplace environments in San Jose. You will install, configure, and maintain conference room tech, troubleshoot AV issues, and support live events to ensure a seamless user experience.

The role requires a Bachelor's degree in IT/AV/CS or equivalent, 2+ years of AV support experience, and hands-on experience with conferencing platforms like Microsoft

Qualifications

• Bachelor's degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience.
• 2+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments.
• Hands-on experience with conferencing platforms such as Microsoft Teams.
• Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies.

Responsibilities

• Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools.
• Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions.
• Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems.
• Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies.
• Perform routine system testing, preventive maintenance, and firmware updates on AV equipment.
• Assist end users with conference room setup, meeting support, and live event technology needs.
• Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies.
• Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations.
• Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations.
• Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs).
• Monitor AV system performance and recommend improvements to enhance reliability and user experience.

Skills

Experience in AV support

Microsoft Teams

Customer service

Education

Bachelor's degree in IT/AV/CS

Tools

Crestron

Logitech

Microsoft Teams Rooms

Job description

IT & Audio-Visual Support Specialist

We are seeking an experienced AV Support Specialist to provide technical support and operational expertise for audiovisual systems, meeting spaces, and workplace technology environments.

This role is responsible for maintaining AV infrastructure, troubleshooting complex issues, supporting live meetings and events, and ensuring a seamless user experience across conference rooms and collaboration spaces.

$82.9K - $110.0K USD The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc.

We also offer incentive opportunities that reward employees based on individual and company performance.

We use artificial intelligence to screen, assess, or select applicants for the position. Applicants must be eligible for any required U.S. export authorizations.

Key Responsibilities

• Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools
• Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions
• Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems
• Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies
• Perform routine system testing, preventive maintenance, and firmware updates on AV equipment
• Assist end users with conference room setup, meeting support, and live event technology needs
• Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies
• Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations
• Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations
• Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs)
• Monitor AV system performance and recommend improvements to enhance reliability and user experience

Qualifications

• Bachelor’s Degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience
• 2+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments
• Hands-on experience with conferencing platforms such as Microsoft Teams
• Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies
• Experience supporting AV control systems, including Crestron, Microsoft Teams Room or similar platforms
• Ability to diagnose and resolve complex AV and technology-related issues
• Excellent communication, customer service, and presentation support skills

Preferred Qualifications

• Experience with digital signage, room scheduling systems, and unified communications technologies
• Familiarity with ticketing systems such as ServiceNow
• Experience with cloud-based device management platforms and collaboration technologies
• Experience supporting executive meetings, town halls, and live events

Key Competencies

• Strong troubleshooting and problem-solving skills
• Attention to detail and commitment to service excellence
• Ability to prioritize multiple support requests in fast-paced environments
• Customer-focused approach with strong interpersonal skills
• Ability to remain calm and responsive during high-visibility meetings and events
• Strong organizational and documentation skills

Work Environment

On-site May require occasional after-hours support or on-call rotation

Job Type

Job Type: Regular Shift: Shift 1 (United States of America)

Primary Location

Primary Location: San Jose, California, United States Additional Locations:

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation, or ordinance.

About Altera

Altera: Accelerating Innovators Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end-to-end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation. Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet.