AV & IT Systems Support Specialist

Altera; San Jose (CA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Incentive opportunities

Job summary

Altera is seeking an IT & Audio-Visual Support Specialist to provide technical support for audiovisual systems, conferencing technologies, and workplace environments in San Jose. You will install, configure, and maintain conference room tech, troubleshoot AV issues, and support live events to ensure a seamless user experience.

The role requires a Bachelor's degree in IT/AV/CS or equivalent, 2+ years of AV support experience, and hands-on experience with conferencing platforms like Microsoft

Qualifications

• Bachelor's degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience.
• 2+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments.
• Hands-on experience with conferencing platforms such as Microsoft Teams.
• Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies.

Responsibilities

• Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools.
• Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions.
• Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems.
• Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies.
• Perform routine system testing, preventive maintenance, and firmware updates on AV equipment.
• Assist end users with conference room setup, meeting support, and live event technology needs.
• Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies.
• Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations.
• Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations.
• Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs).
• Monitor AV system performance and recommend improvements to enhance reliability and user experience.

Skills

Experience in AV support

Microsoft Teams

Customer service

Education

Bachelor's degree in IT/AV/CS

Tools

Crestron

Logitech

Microsoft Teams Rooms

Job description

Altera is seeking an IT & Audio-Visual Support Specialist to provide technical support for audiovisual systems, conferencing technologies, and workplace environments in San Jose. You will install, configure, and maintain conference room tech, troubleshoot AV issues, and support live events to ensure a seamless user experience.

The role requires a Bachelor's degree in IT/AV/CS or equivalent, 2+ years of AV support experience, and hands-on experience with conferencing platforms like Microsoft