IT Asset Management Analyst — ServiceNow HAM/SAM Pro

Zions Bancorporation; Midvale (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life & Disability Insurance

PTO & Holidays

401(k) & Profit Sharing

Mental health benefits

Tuition reimbursement

Employee banking products

Job summary

Zions Bancorporation’s Enterprise Technology and Operations team is seeking an experienced IT Asset Management Analyst to mature our HAM and SAM processes on ServiceNow. You will own asset lifecycle activities, driving governance, data accuracy, and actionable insights for leadership.

You will collaborate with procurement, security, finance, and IT operations to implement improvements, changes, and new features, while delivering end-user training and reporting at scale.

Qualifications

• 4+ years hands-on ITAM experience, hardware and/or software asset management.
• Proven knowledge of HAM Pro and SAM Pro modules in ServiceNow.
• Strong understanding of ITAM best practices, lifecycle management, governance.
• Excellent analytical and problem-solving skills; translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Oversee and optimize IT asset lifecycle management: procurement, deployment, management, retirement.
• Improve data accuracy of IT assets using Platform Analytics for KRIs and KPIs.
• Analyze complex systems and data, troubleshoot issues, and implement solutions.
• Serve as SME for ServiceNow HAM Pro, SAM Pro—config & optimization.
• Maintain workflows, automation, and dashboards in ServiceNow.
• Partner with stakeholders to implement new features and streamline processes.
• Help define and improve ITAM policies and procedures aligned to best practices.
• Collaborate with procurement, security, finance, IT ops to align ITAM.
• Provide reporting and insights to leadership on health, compliance, and spend.
• Provide training to key stakeholders and ITAM team members.

Skills

IT Asset Management

HAM Pro

SAM Pro

ServiceNow

Stakeholder comms

Tools

ServiceNow HAM Pro

ServiceNow SAM Pro

ServiceNow platform

Job description

Zions Bancorporation’s Enterprise Technology and Operations team is seeking an experienced IT Asset Management Analyst to mature our HAM and SAM processes on ServiceNow. You will own asset lifecycle activities, driving governance, data accuracy, and actionable insights for leadership.

You will collaborate with procurement, security, finance, and IT operations to implement improvements, changes, and new features, while delivering end-user training and reporting at scale.