IT Asset Management Lead — ServiceNow HAM/SAM Expert

Optomi; Columbus (OH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Onsite in Columbus 2x/week

Contract-to-hire after 6 months

Job summary

Optomi partnered with a leading insurance provider is seeking a Senior IT Asset Management Administrator to mature ITAM processes in ServiceNow HAM and SAM. You will drive lifecycle efficiency, governance, and reporting while coordinating with Procurement, Finance, Security, and other asset owners.

The role requires 4–7 years in IT Asset Management or ServiceNow administration, with hands-on HAM/SAM expertise.

Qualifications

• Experience in managing IT asset data, lifecycle processes, and governance.
• Advanced hands-on experience with ServiceNow HAM and SAM modules.
• Proven ability to drive cross-functional initiatives and align stakeholders.

Responsibilities

• Lead configuration improvements, workflow enhancements, and lifecycle automation within ServiceNow ITAM.
• Ensure asset data accuracy through proactive monitoring, reconciliation, and governance controls.
• Partner with ServiceNow platform owners to design scalable ITAM solutions.
• Lead integrations between ServiceNow and procurement, inventory, CMDB, and endpoint management systems.
• Provide guidance and mentorship to junior ITAM staff and cross-functional contributors.
• Oversee and optimize the full hardware lifecycle: request, procurement, receipt, deployment, maintenance, recovery, and disposal through HAM pro.
• Lead software entitlement management, license allocation, and compliance oversight within ServiceNow SAM pro.
• Develop and maintain dashboards, KPIs, and reporting for asset inventory, lifecycle health, compliance, and financial impact.
• Lead internal controls, audit support, and regulatory compliance activities related to IT assets.
• Document and refine ITAM processes, SOPs, and governance frameworks to ensure consistent execution.
• Collaborate with Finance on asset valuation, depreciation, budgeting, and cost-allocation strategies.
• Drive cross-functional initiatives to improve asset lifecycle efficiency, reduce risk, and enhance user experience.
• Recommend and implement ITAM best practices, industry standards, and process improvements.

Skills

IT Asset Management

ServiceNow HAM

ServiceNow SAM

Data governance

Cross-functional collaboration

Dashboards & reporting

Stakeholder management

Tools

ServiceNow

HAM Pro

SAM Pro

Job description

Optomi partnered with a leading insurance provider is seeking a Senior IT Asset Management Administrator to mature ITAM processes in ServiceNow HAM and SAM. You will drive lifecycle efficiency, governance, and reporting while coordinating with Procurement, Finance, Security, and other asset owners.

The role requires 4–7 years in IT Asset Management or ServiceNow administration, with hands-on HAM/SAM expertise.