IT Support Analyst: End-User Tech Champion

Construction Partners, Inc.; Dothan (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) Retirement Plan with employer匹配

Paid vacation and holidays

Employee Stock Purchase Plan

Employee Assistance Program

Professional Development Opportunities

Job summary

Construction Partners Inc. is seeking an IT Support Analyst to join the IT team in Dothan, AL. The role provides end-user technical support across desktops, mobile devices, and remote assistance.

You will document issues in the ticketing system, assist with onboarding, maintain Active Directory accounts, and help enforce IT security standards. This position offers benefits including medical, dental, vision, 401(k) with matching, paid vacation, and professional development opportunities.

Qualifications

• Strong technical aptitude with analytical and problem-solving skills.
• understanding of Microsoft operating systems in server and workstation environments.
• Working knowledge of Microsoft Office Suite.
• Foundational understanding of network infrastructure and core networking concepts.

Responsibilities

• Serve as the primary point of contact for end-user IT support and troubleshooting.
• Accurately document reported issues, steps taken, and resolutions in the ticketing system.
• Monitor and respond to support requests submitted through the ticketing system and email.
• Maintain accurate records of computer and hardware inventory.
• Configure, deploy, and support desktop and laptop systems for new and existing employees.
• Configure, deploy, and provide ongoing support for mobile devices.
• Create, manage, and maintain Active Directory user accounts and access permissions.
• Support employee onboarding and offboarding processes, including account provisioning and deprovisioning.
• Enforce IT security standards and acceptable use policies.
• Monitor and audit workstations to ensure OS, antivirus, and apps stay current and compliant.

Skills

Technical aptitude

Microsoft Windows OS

Microsoft Office

Networking concepts

Customer-focused communication

Education

Associate degree in computer-related field

Tools

Active Directory

Ticketing system

Remote support tools

Job description

Construction Partners Inc. is seeking an IT Support Analyst to join the IT team in Dothan, AL. The role provides end-user technical support across desktops, mobile devices, and remote assistance.

You will document issues in the ticketing system, assist with onboarding, maintain Active Directory accounts, and help enforce IT security standards. This position offers benefits including medical, dental, vision, 401(k) with matching, paid vacation, and professional development opportunities.