iSOC Security Coordinator – Morning Shift & Growth

Interface Systems; Ascalon (MO); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Starting pay $20/hr

Shift differential

Monthly performance bonus up to $100

New hire bonus $500

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to maintain security at customer sites. You will perform remote checks, live tours, and respond to inquiries using advanced two-way audio/video surveillance.

Responsibilities include escalation and coordination with emergency services as needed. This role offers training, with a daytime shift (6:00am–11:00am) and additional shift differentials for evenings and overnights.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing for vulnerabilities and unusual activity.
• Conduct virtual security escorts during openings/closings or at customer requests.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers or dispatching emergency services.
• Answer inbound calls to resolve or escalate security and system-related inquiries.
• Maintain accurate records in the system of record.

Skills

Customer service

Communication

Active listening

Calm under pressure

Microsoft Office

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to maintain security at customer sites. You will perform remote checks, live tours, and respond to inquiries using advanced two-way audio/video surveillance.

Responsibilities include escalation and coordination with emergency services as needed. This role offers training, with a daytime shift (6:00am–11:00am) and additional shift differentials for evenings and overnights.