Evening iSOC Security Dispatcher & Live Monitoring

Interface Systems; St. Louis (MO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Uncapped employee referral bonuses

Training is provided!

Shift differential for after-hours

Job summary

Interface Systems is looking for an iSOC Coordinator to safeguard customer sites via virtual tours and two-way audio/video monitoring. The role centers on rapid response to security events, escalation, and clear communication with customers, employees, and vendors.

You will begin with Level 1 responsibilities and advance through defined levels with ongoing security training and certification opportunities in a fast-paced, technology-driven environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).
• *Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Customer service

Communication skills

Active listening

Problem solving

Microsoft Office

Education

High school diploma or GED

Tools

MS Office

Job description

Interface Systems is looking for an iSOC Coordinator to safeguard customer sites via virtual tours and two-way audio/video monitoring. The role centers on rapid response to security events, escalation, and clear communication with customers, employees, and vendors.

You will begin with Level 1 responsibilities and advance through defined levels with ongoing security training and certification opportunities in a fast-paced, technology-driven environment.