iSOC Security Coordinator – Morning Shift

Interface Security Systems LLC; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uncapped employee referral bonuses

Training is provided!

Job summary

Interface Security Systems LLC is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video systems, perform regular virtual tours, and address security inquiries from customers, employees, and vendors. You will contribute to protecting people and property while advancing your expertise in a fast-paced, tech-driven environment.

Starting pay is $20.00 per hour with shift differentials and a 6:00am–11:00am schedule.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills ensuring professional interactions.
• Strong active listening to understand customer needs and respond accurately.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing for vulnerabilities.
• Conduct virtual security escorts during openings, closings, or upon request.
• Communicate with customer locations using two-way audio/video security technology.
• Take action based on severity or instructions, including contacting customers or dispatching emergency services.
• Answer inbound calls to resolve, escalate, or support security inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record.

Skills

Customer service

Communication

Active listening

Microsoft Office

Calm under pressure

Education

High school diploma or GED

Job description

Interface Security Systems LLC is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video systems, perform regular virtual tours, and address security inquiries from customers, employees, and vendors. You will contribute to protecting people and property while advancing your expertise in a fast-paced, tech-driven environment.

Starting pay is $20.00 per hour with shift differentials and a 6:00am–11:00am schedule.