iSOC Coordinator: Live Security & Customer Support

Interface Security Systems LLC; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shift differential pay

Performance bonus up to $100 monthly

New hire bonus $500

Training provided

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites via two‑way audio/video systems and perform virtual security checks. You will be the primary contact for inquiries from customers, employees, and vendors while maintaining records and escalating emergencies as needed.

Starting pay is $20.00 per hour with differential for evenings, weekends, and overnight hours. On‑site work in St.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 – Life Safety & Level 3 - Interactive.
• All full‑time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry.
• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system) *Interface offered learning courses may be necessary when pursuing further certification(s).
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Customer service

Communication skills

Active listening

MS Office

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites via two‑way audio/video systems and perform virtual security checks. You will be the primary contact for inquiries from customers, employees, and vendors while maintaining records and escalating emergencies as needed.

Starting pay is $20.00 per hour with differential for evenings, weekends, and overnight hours. On‑site work in St.