iSOC Level 1 Security Dispatcher – Morning Shift

Interface Systems; Ascalon (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shift differential

Monthly performance bonus up to $100

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video surveillance. You will perform remote security checks, escorts during openings/closings, and respond to security concerns while coordinating with clients and dispatching emergency services when needed.

This full-time, on-site role in Missouri offers a 6:00am–11:00am shift, starting at $20.00 per hour with various differentials and a monthly bonus program.

Qualifications

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Two years of experience in customer service, call center, dispatch, or security preferred.
• Ability to maintain calm under pressure in high pressure situations.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts during openings/closings or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers and dispatching emergency services when needed.
• Answer inbound calls to resolve or escalate security and system-related inquiries.
• Maintain accurate records in the system of record.

Skills

Customer service

Communication

Active listening

Microsoft Office

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video surveillance. You will perform remote security checks, escorts during openings/closings, and respond to security concerns while coordinating with clients and dispatching emergency services when needed.

This full-time, on-site role in Missouri offers a 6:00am–11:00am shift, starting at $20.00 per hour with various differentials and a monthly bonus program.