Early-Morning iSOC Coordinator — Live Security Ops

Interface Systems; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uncapped referral bonuses

Training provided

Performance monthly bonus up to $100

New hire bonus $500

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites via advanced two-way audio/video surveillance, perform regular virtual security tours, and serve as the primary contact for inquiries from customers, employees and vendors.

This full-time role offers training, shift differentials, a $20 per hour base pay, and a path to growth within the iSOC program. Start dates are bi-weekly, with pre-employment screenings required.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Working knowledge of Microsoft Office applications.
• Ability to stay calm under pressure.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/or dispatching emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).
• Interface offered learning courses may be necessary when pursuing further certification(s). All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Customer service

Communication

Active listening

MS Office

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites via advanced two-way audio/video surveillance, perform regular virtual security tours, and serve as the primary contact for inquiries from customers, employees and vendors.

This full-time role offers training, shift differentials, a $20 per hour base pay, and a path to growth within the iSOC program. Start dates are bi-weekly, with pre-employment screenings required.