iSOC Security Coordinator — Early Morning Security & Support

Interfacesystems; St. Louis (MO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Referral bonuses

Customer-focused culture

Training provided

Starting pay $20/hr

On-site office

Job summary

Interface’s iSOC Coordinator role focuses on remote security checks and live interactions at customer sites, using two‑way audio/video systems. You will conduct virtual tours, respond to inquiries from customers, employees, and vendors, and coordinate appropriate actions during security events.

This full-time position offers training, shift differential, and a structured path through Level 1 security to advanced roles, with early morning shifts in St. Louis.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand and respond effectively.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).
• Interface offered learning courses may be necessary when pursuing further certification(s). All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Customer service

Communication

Listening skills

Security awareness

Education

High school diploma or GED

Job description

Interface’s iSOC Coordinator role focuses on remote security checks and live interactions at customer sites, using two‑way audio/video systems. You will conduct virtual tours, respond to inquiries from customers, employees, and vendors, and coordinate appropriate actions during security events.

This full-time position offers training, shift differential, and a structured path through Level 1 security to advanced roles, with early morning shifts in St. Louis.