iSOC Security Dispatcher – Virtual Tours & Support

Interface Security Systems LLC; Missouri; In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uncapped referral bonuses

Team-oriented culture

Training provided

Descrizione del lavoro

Interface Security Systems LLC is seeking a Level 1 iSOC Coordinator to monitor customer locations via advanced two-way audio/video systems and perform remote security checks. You will be the main contact for customer inquiries and incidents, ensuring quick responses and proper escalation.

Starting pay is $20.00 per hour with shift differentials for evenings, overnights, and weekends. This on-site role includes onboarding, training, and opportunities for growth within Interface’s iSOC program.

Competenze

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.

Mansioni

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts during openings/closings or at customer request.
• Answer inbound calls to resolve or escalate security and system inquiries.
• Maintain accurate records in the automation system.
• Adhere to Interface Employee Handbook and safety policies.

Conoscenze

Customer service

Communication

Active listening

Microsoft Office

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Interface Security Systems LLC is seeking a Level 1 iSOC Coordinator to monitor customer locations via advanced two-way audio/video systems and perform remote security checks. You will be the main contact for customer inquiries and incidents, ensuring quick responses and proper escalation.

Starting pay is $20.00 per hour with shift differentials for evenings, overnights, and weekends. This on-site role includes onboarding, training, and opportunities for growth within Interface’s iSOC program.