iSOC Level 1 Security Dispatcher

Interface Systems; Ascalon (MO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Uncapped referral bonuses

Training provided

Shift differential

Starting pay $20/hour

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer facilities using advanced two-way audio/video surveillance. You’ll perform remote checks, guide security tours, and act as the first point of contact for customers, employees, and vendors.

Starting pay is $20.00 per hour with shift differentials for evenings, overnights, weekends, and a monthly bonus program after 90 days. This on-site, full-time role offers training and growth in a fast-paced security operations center.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing for vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during openings, closings, or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action as directed, including customer contact and dispatching emergency services when needed.
• Answer inbound calls to resolve or escalate security and system-related inquiries; maintain records in the system of record.

Skills

Customer service

Call center

Dispatch

Security

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer facilities using advanced two-way audio/video surveillance. You’ll perform remote checks, guide security tours, and act as the first point of contact for customers, employees, and vendors.

Starting pay is $20.00 per hour with shift differentials for evenings, overnights, weekends, and a monthly bonus program after 90 days. This on-site, full-time role offers training and growth in a fast-paced security operations center.