iSOC Level 3 Dispatcher – Alarm & Live Response

Interface Systems, LLC; St. Louis (MO); Presencial; USD 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits from day 1

3 weeks vacation

10 days sick leave

Referral bonuses

Training provided

Resumo da oferta

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our on-site operations center in St. Louis, MO. You will handle live audio communication with monitored sites, verify alarms, and coordinate with emergency services as needed.

The role requires weekend availability and offers shift differentials along with comprehensive benefits. Starting pay is $22.00 per hour (before shift differential) with a 3-week vacation plan and 10 days of sick time.

Qualificações

• High school diploma or GED equivalent.
• Two years of customer service, dispatch, or security experience preferred.
• Excellent communication and interpersonal skills.

Responsabilidades

• Perform remote security checks and virtual tours of customer locations to identify vulnerabilities.
• Communicate with customers via state-of-the-art two-way audio/video systems.
• Answer inbound calls to resolve security and system-related inquiries.
• Monitor, verify and respond to alarm signals and generate detailed incident reports.

Conhecimentos

Communication skills

Calm under pressure

Active listening

Two-way audio systems

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Automation systems

Descrição da oferta de emprego

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our on-site operations center in St. Louis, MO. You will handle live audio communication with monitored sites, verify alarms, and coordinate with emergency services as needed.

The role requires weekend availability and offers shift differentials along with comprehensive benefits. Starting pay is $22.00 per hour (before shift differential) with a 3-week vacation plan and 10 days of sick time.