iSOC Level 3 Coordinator — Real-Time Security Dispatcher

Interface Systems, LLC; St. Louis (MO); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits on Day 1

3 weeks paid vacation time

10 days paid sick time

Referral bonuses

Shift differential

Resumo da oferta

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis, MO to manage live interactions during security events. The role involves two-way audio/video monitoring, alarm verification, and rapid incident response.

The position requires a high school diploma or GED with related security/customer service experience. Benefits start day one, with shifts including weekends and holidays and several pay differentials.

Qualificações

• High school diploma or GED required.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and professional in high-pressure situations.

Responsabilidades

• Perform remote security checks/virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Respond to alarms and dispatch emergency services as needed.
• Answer inbound calls to assist with security inquiries and escalations.
• Maintain accurate records and documentation in the system of record.
• Monitor alarms, verify validity, and perform video verification of incidents.
• Provide life safety support and clear dispatch communications to emergency personnel.
• Manage live audio interactions during alarm events and de-escalate when required.
• Document interactions and generate detailed incident reports.

Conhecimentos

Excellent communication

Active listening

Calm under pressure

MS Office

Formação académica

High school diploma or GED

Ferramentas

MS Office

Descrição da oferta de emprego

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis, MO to manage live interactions during security events. The role involves two-way audio/video monitoring, alarm verification, and rapid incident response.

The position requires a high school diploma or GED with related security/customer service experience. Benefits start day one, with shifts including weekends and holidays and several pay differentials.