Senior iSOC Dispatcher - Real-Time Security & Alarms

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1

Paid vacation 3 weeks

Paid sick time 10 days

Referral bonuses

Performance bonus program

Attendance bonus

Job summary

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to lead live security responses. You will manage real-time alerts, coordinate with sites via two-way audio/video, and escalate incidents when needed.

The role offers competitive benefits starting Day 1, paid time off, and performance bonuses within a fast-paced, technology-driven team. This is an on-site, daytime-oriented opportunity with room to grow.

Qualifications

• High school diploma or GED required
• 2+ years in customer service, dispatch, or security preferred
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office applications

Responsibilities

• Perform remote security checks and virtual site tours.
• Communicate with locations using two-way audio/video surveillance.
• Respond to alarms with appropriate actions and notify emergency services as needed.
• Document interactions and generate detailed incident reports.
• Provide life safety support and coordinate dispatch to emergency personnel.

Skills

Customer service

Communication

Two-way audio systems

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Video monitoring systems

Alarm verification software

Dispatch software

Job description

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to lead live security responses. You will manage real-time alerts, coordinate with sites via two-way audio/video, and escalate incidents when needed.

The role offers competitive benefits starting Day 1, paid time off, and performance bonuses within a fast-paced, technology-driven team. This is an on-site, daytime-oriented opportunity with room to grow.