iSOC Level 3 Coordinator — Real-Time Security Dispatcher

Interface Systems; St. Louis (MO); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Résumé du poste

Interface Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage real-time security events, alram verification, and live two-way communications with monitored sites. You will escalate, de-escalate, and coordinate with emergency services as needed.

Join a fast-paced team focused on accuracy, rapid decision-making, and clear customer communication. Day 1 benefits, paid vacation and sick time, and robust shift differentials support your start and growth.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.

Responsabilités

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.

Connaissances

Customer service

Communication

Calm under pressure

Active listening

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Interface Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage real-time security events, alram verification, and live two-way communications with monitored sites. You will escalate, de-escalate, and coordinate with emergency services as needed.

Join a fast-paced team focused on accuracy, rapid decision-making, and clear customer communication. Day 1 benefits, paid vacation and sick time, and robust shift differentials support your start and growth.