iSOC Coordinator - Real-Time Security Dispatcher (Evenings)

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Interface Systems, LLC in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time responses during security events. You will handle live audio communications, verify alarms, monitor video, and coordinate with customers and emergency services.

The role requires availability 12:00pm–8:30pm, weekends and holidays, with 8–10 hour shifts and several pay differentials. Starting pay is $22/hour, with bonuses and paid vacation and sick time.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential vulnerabilities.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on severity, including contacting emergency services as directed.
• Answer inbound calls to resolve, escalate, or support security and system inquiries and document interactions in the system.
• Generate detailed reports on alarm responses and life safety interventions.

Skills

Customer service

Communication

Active listening

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time responses during security events. You will handle live audio communications, verify alarms, monitor video, and coordinate with customers and emergency services.

The role requires availability 12:00pm–8:30pm, weekends and holidays, with 8–10 hour shifts and several pay differentials. Starting pay is $22/hour, with bonuses and paid vacation and sick time.