iSOC Coordinator: Real-Time Security Dispatch

Interface Security Systems LLC; Missouri; In loco; USD 28.929 - 33.062; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits from Day 1

3 weeks paid vacation

10 days paid sick time

Referral bonuses

Training provided

Descrizione del lavoro

Interface Security Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our Missouri office. You will handle live audio/video interactions, verify alarms, coordinate with emergency services, and de-escalate threats with authoritative communication.

This full-time role offers scheduling 2:30pm-11pm, 22.00 USD hourly starting rate, comprehensive benefits from day one, and performance bonuses.

Competenze

• High school diploma or GED required.
• Experience in customer service, call center, dispatch or security preferred.
• Strong communication and interpersonal skills essential.

Mansioni

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video systems during incidents.
• Verify alarms and coordinate with emergency services when needed.
• Maintain accurate records of incidents and actions taken.
• Generate detailed reports on alarm responses and life safety interventions.

Conoscenze

Customer service

Call center

Security experience

Dispatch

Communication skills

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Interface Security Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our Missouri office. You will handle live audio/video interactions, verify alarms, coordinate with emergency services, and de-escalate threats with authoritative communication.

This full-time role offers scheduling 2:30pm-11pm, 22.00 USD hourly starting rate, comprehensive benefits from day one, and performance bonuses.