iSOC Level 3 Coordinator — Real-Time Security

Interface Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Shift flexibility

Bonuses

Paid vacation

Paid sick time

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to monitor security events and manage real-time interactions with monitored sites. The role emphasizes alarm verification, rapid decision-making, and clear communication with customers and emergency responders.

The position offers a structured evening schedule, weekend availability, and comprehensive benefits starting on day one, including training and performance incentives.

Qualifications

• High school diploma or GED required.
• Experience in customer service, dispatch, or security preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video systems.
• Verify and respond to alarm signals and notify emergency services as needed.
• Document interactions and generate detailed incident reports.
• Manage live audio interactions during alarm events and de-escalate when possible.

Skills

Alarm verification

Video monitoring

Two-way audio

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to monitor security events and manage real-time interactions with monitored sites. The role emphasizes alarm verification, rapid decision-making, and clear communication with customers and emergency responders.

The position offers a structured evening schedule, weekend availability, and comprehensive benefits starting on day one, including training and performance incentives.