iSOC Level 3 Coordinator: Real-Time Security

Interface Systems; St. Louis (MO); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped employee referral bonuses

Training provided

Zusammenfassung

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to manage real-time security events, oversee live audio interactions with monitored sites, and de-escalate potential threats with authority and clarity.

This role emphasizes rapid alarm verification, video monitoring, and decisive action, with weekend, holiday, and varied shift requirements. Training is provided, benefits start Day 1, and annual bonuses can reward performance.

Qualifikationen

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Aufgaben

• Monitor alarm signals, verify incidents, and coordinate with emergency services as needed.
• Manage live audio interactions and communicate clearly with monitored sites.
• Provide critical life safety support by ensuring timely dispatch to emergency personnel.
• Document interactions and generate detailed reports on alarm responses and life safety interventions.

Kenntnisse

Excellent communication

Active listening

Customer service

Calm under pressure

Ausbildung

High school diploma

Jobbeschreibung

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to manage real-time security events, oversee live audio interactions with monitored sites, and de-escalate potential threats with authority and clarity.

This role emphasizes rapid alarm verification, video monitoring, and decisive action, with weekend, holiday, and varied shift requirements. Training is provided, benefits start Day 1, and annual bonuses can reward performance.