iSOC Level 3 Coordinator - Real-Time Security & Response

Interface Systems; Ascalon (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits Day 1

3 weeks vacation

10 days sick leave

Referral bonuses

Job summary

Interface Systems located in Missouri seeks a Level 3 iSOC Coordinator to oversee real-time security operations, verify alarms, and manage live interactions with monitored sites. You will coordinate responses, de-escalate incidents, and ensure accurate documentation.

The role requires strong communication, calmness under pressure, and familiarity with video surveillance and two-way audio systems. Shift hours are 4:00 PM to 12:30 AM, with 8–10 hour shifts, weekend work, and a comprehensive

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during openings/closings or requests.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Monitor, verify and respond to alarm signals; place outgoing calls to verify validity.
• Provide life safety support and dispatch to emergency personnel; document interactions.

Skills

Customer service

Call center

Dispatch

Security experience

Active listening

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Interface Systems located in Missouri seeks a Level 3 iSOC Coordinator to oversee real-time security operations, verify alarms, and manage live interactions with monitored sites. You will coordinate responses, de-escalate incidents, and ensure accurate documentation.

The role requires strong communication, calmness under pressure, and familiarity with video surveillance and two-way audio systems. Shift hours are 4:00 PM to 12:30 AM, with 8–10 hour shifts, weekend work, and a comprehensive